Privacy Policy

Welcome to COREE. This Privacy Policy explains how Intellectual Technology ("we," "us," "our," or "COREE") collects, uses, discloses, and protects your personal information when you use our platform and services.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when using COREE:

• Account Information: Name, email address, phone number, company name, and password
• Business Data: Customer records, product information, invoices, orders, inventory data, employee information, and other business-related content you enter into the platform
• Payment Information: Billing address and payment method details (processed securely through our payment processors)
• Communications: Messages, support requests, and feedback you send to us
• Profile Information: Job title, company size, industry, and preferences

1.2 Automatically Collected Information

When you use COREE, we automatically collect certain information:

• Usage Data: Features used, pages viewed, actions taken, time spent, and interaction patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Information collected through cookies, pixels, and similar technologies
• Log Data: Server logs, error reports, and performance data

1.3 Information from Third Parties

We may receive information from:

• Payment processors and financial institutions
• Authentication providers (OAuth, SSO)
• Analytics and marketing service providers
• Publicly available sources
• Business partners and integrations you authorize

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

• Provide, maintain, and improve COREE platform and features
• Process transactions and send related information
• Enable AI agents and automation features
• Store and manage your business data securely
• Provide customer support and respond to inquiries

2.2 Communication

• Send service updates, security alerts, and administrative messages
• Provide product updates and new feature announcements
• Send marketing communications (with your consent)
• Respond to your comments and questions

2.3 Platform Improvement

• Analyze usage patterns and trends
• Develop new features and services
• Conduct research and analytics
• Test and improve AI algorithms
• Enhance user experience and interface

2.4 Security and Compliance

• Detect, prevent, and address fraud and security issues
• Protect against harmful or illegal activity
• Enforce our Terms of Service
• Comply with legal obligations
• Resolve disputes and enforce agreements

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Cloud hosting and infrastructure providers
• Payment processors
• Email and communication services
• Analytics and monitoring tools
• Customer support platforms
• Security and fraud prevention services

3.2 Business Transfers

If we are involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose information when required by law, legal process, or to:

• Comply with legal obligations and government requests
• Enforce our Terms of Service and other agreements
• Protect the rights, property, or safety of COREE, our users, or others
• Prevent fraud or security threats

3.4 With Your Consent

We may share information with third parties when you explicitly consent or direct us to do so.

3.5 Aggregated Data

We may share anonymized, aggregated, or de-identified information that cannot reasonably be used to identify you.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data encrypted in transit (TLS/SSL) and at rest (AES-256)
• Access Controls: Role-based access and authentication requirements
• Infrastructure Security: Secure cloud hosting with regular security audits
• Monitoring: 24/7 security monitoring and threat detection
• Regular Updates: Security patches and software updates
• Employee Training: Security awareness and data handling protocols
• Incident Response: Procedures for identifying and responding to security breaches

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When you close your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

6. Your Rights and Choices

6.1 Access and Control

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Export: Download your data in a portable format
• Restriction: Limit how we process your information
• Objection: Object to certain processing activities

6.2 Marketing Communications

You can opt out of marketing emails by:

• Clicking the "unsubscribe" link in any marketing email
• Adjusting your notification preferences in account settings
• Contacting us at info@intellectualtechnology.com.na

6.3 Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

6.4 Do Not Track

We do not currently respond to "Do Not Track" signals from browsers.

7. Children's Privacy

COREE is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will delete it promptly. If you believe we have information about a child, please contact us at privacy@coree.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Third-Party Links and Integrations

COREE may contain links to third-party websites and integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. AI and Automated Decision-Making

COREE uses AI agents and automated systems to provide intelligent features such as:

• Predictive analytics and recommendations
• Automated customer follow-ups
• Inventory forecasting
• Task prioritization

You can disable AI features in your account settings. For significant decisions affecting you, human review is available upon request.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)
• Displaying an in-app notification

Your continued use of COREE after changes become effective constitutes acceptance of the updated policy.

12. Regional-Specific Provisions

12.1 Namibian Users

For users in Namibia, we comply with the Data Protection Act and relevant local regulations. Your data is processed in accordance with Namibian law.

12.2 GDPR (European Users)

For users in the European Economic Area, we comply with the General Data Protection Regulation (GDPR). You have additional rights under GDPR including the right to lodge a complaint with a supervisory authority.

12.3 CCPA (California Users)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt-out of the sale of personal information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.

14. Definitions

• "Personal Information" means information that identifies, relates to, or could reasonably be linked to you
• "Processing" means any operation performed on personal information, including collection, use, storage, and disclosure
• "Services" refers to the COREE platform, website, applications, and related services
• "We," "us," "our" refers to Intellectual Technology and the COREE platform
• "You," "your" refers to the individual or entity using COREE